Frequently Asked Questions
What do I need before ordering from you?
If you can find your current product code which is printed on the outside of the box or down the edge of your current forms then you can search directly on that code when you come to collateit.co.uk. Alternatively you can just search for the form name or just browse all the forms for your particular software.
I made a mistake when ordering. What can I do?
Call us immediately on 0333 772 1452 and we’ll do our best to sort it out.
Can I pay offline?
No. All payments must be made via the website.
When will I receive my order?
Most orders placed before 3pm are despatched same day for 2/3 day delivery via DHL.
What about refunds for delivery?
Sorry, we don’t offer refunds on delivery charges.
How can I pay you?
We accept all major credit and debit cards, including Visa, Mastercard, Amex and JCB.
Can I setup an account?
Sorry, No. We like to offer you the best value for money. In order to this we need to be ‘lean and mean’. This means concentrating on providing a great service without worrying about chasing up people for money.
What’s your guarantee and refund policy?
We offer a 90-day, unconditional money-back guarantee. If your new forms aren’t right for your software, we’ll give you a refund or exchange them for the an alternative solution – no questions asked.
I have ordered Sage SE98 Pressureseal Payslips but require the special template file?
You can download the template file direct from the website.